Position Summary

The Manager, Support Services is responsible for supervising Support Services staff and ensuring the department's day-to-day functions are maintained, completed in a timely manner, and delivered with excellent customer service. These functions include coordinating and ordering supplies for all CBO departments, as well as managing FedEx and mail courier deliveries. This role also reviews and processes Charity and Discount applications from patients and sends out approval notifications for patient portion collections. Specific supervisory duties include employee coaching, training, hiring, counseling/discipline, and performance assessments. Serves as a role model and resource to colleagues, staff, and others while providing education, cross-training, and mentorship. The Manager ensures compliance with all applicable policies and standards.

Required Qualifications

High school Diploma with 10 years experience in a hospital business office setting
Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to work with staff and outside agencies in a collaborative manner
Demonstrates interpersonal relationships in a manner which enhances communication, promotes conflict resolution, and facilitates staff development.
Strong time management skills and ability to multitask
Excellent written and verbal communication skills in English
Computer literacy and proficiency
Must demonstrate exceptional customer service skills

Preferred Qualifications

Associate or Bachelor’s Degree

Physical Requirements

These are requirements normally expected to perform regular job duties. Reasonable accommodations may be made in compliance with the Americans with Disabilities Act of 1990, and applicable, state and local law, to enable individuals with disabilities to perform the essential functions. Incumbent must be able to successfully perform all of the essential functions of the job with or without reasonable accommodation.

Standing - Occasionally
Walking - Frequently
Sitting - Frequently
Reaching with Hands and Arms - Frequently
Climb or Balance - Occasionally
Stooping, Kneeling, Crouching, or Crawling - Occasionally
Talking - Frequently
Hearing - Constantly
Seeing - Constantly
Performing repetitive motions with arms or hands - Frequently
Lifting, carrying, pushing or pulling up to 10 lbs - Occasionally
Lifting, carrying, pushing or pulling up to 25 lbs - Occasionally
Lifting, carrying, pushing or pulling up to 50 lbs - Occasionally
Lifting, carrying, pushing, or pulling greater than 50 lbs - None
Driving - None

Essential Job Functions / Major Areas of Responsibility

The essential functions below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

Ensures the day to day operations of the department are maintained and completed in a timely manner in accordance with hospital and departmental policies. Assists staff in day to day functions of the department providing guidance and support as needed. Provides support to all CBO Departments. Demonstrates problem-solving, critical thinking, and prioritization of work to resolve issues as they arise in an appropriate and timely manner.
Provides effective oversight and guidance of staff and operations, including audits of activities and documentation. Appropriately educates and mentors, and leads/participates in company initiatives, such as employee engagement, to support a team-oriented culture. Acts as a coach and positive role model for staff by establishing and maintaining a safe work environment that promotes positive morale.
Ensure timely and professional resolution of complex customer inquiries and escalations. Handle escalated customer concerns and complaints with professionalism, collaborating with internal stakeholders to address issues effectively and ensure customer needs are met.
Oversee and analyze customer service performance metrics to identify areas for improvement. Ensure all departmental functions are completed accurately and in a timely manner in accordance with departmental policies and procedures.
Responsible for scheduling/staffing, coaching, training, hiring, firing, counseling, performance evaluations, and payroll process. Appropriately monitors and addresses performance issues, applying corrective or disciplinary action when needed. Effectively manages staff in compliance with all established policies, procedures and legal guidelines.

Pay Rate: Min - $72,900 l Max - $105,705

Job Listing ID:1754904

Manager Support Services - Full Time, Days (Bellflower) - 10291